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Technical Relationship Management

Technical Relationship Management (TRM)

Get a designated, highly trained single point of contact who is intimately familiar with your ANTHE infrastructure and will proactively manage your account to optimize your ANTHE deployment, as well as help troubleshoot and resolve complex issues quickly. Services include:

Proactive technical advice

Frequent formal and informal technical exchanges between you and your Technical Relationship Manager (TRM) ensure constant, open communication. You will be informed about hotfixes, known issues and upcoming releases that pertain to your specific environment.

Without the help of the ANTHE TRM, our project would have been much more difficult.

Lead ANTHE Administrator
SCL Health System

With the ANTHE TRM’s support, we could confidently manage, even anticipate, many incidents that could cripple our IT system.

Manager
CNAV Regional IT & Infrastructure Technical Centre

When our TRM doesn’t know the answer to a question…he proactively seeks out the right support resource. We don’t have to spend as much time navigating all that ourselves.

System Engineer
ING

When we have instant access to someone who’s already familiar with our technology roadmap, we can get right to the heart of the problem in far less time.

Product Manager
Rabobank Nederland

Detailed Features

Support services

without a TRM

Support services

with a TRM

Phone, Web and email support    
Quarterly technical webinars    
Access to technical training event    
Technical newsletter    
Designated support engineer  
Priority access to Escalation Team  
Access to managed betas and early software releases  
Written account plan  
Deployment audit for best practices  
Phone: (855) 205 - 7894 (Toll Free), (775) 583 - 5070 (Local)
Fax: (805) 233 - 6407
Physical Address: 3651 LINDELL RD SUITE D 1123
LAS VEGAS, NV 89103