Technical Relationship Management (TRM)
Get a designated, highly trained single point of contact who is intimately familiar with your ANTHE infrastructure and will proactively manage your account to optimize your ANTHE deployment, as well as help troubleshoot and resolve complex issues quickly. Services include:
Proactive technical advice
Frequent formal and informal technical exchanges between you and your Technical Relationship Manager (TRM) ensure constant, open communication. You will be informed about hotfixes, known issues and upcoming releases that pertain to your specific environment.
Detailed Features
Support services
without a TRM |
Support services
with a TRM |
|
---|---|---|
Phone, Web and email support | ||
Quarterly technical webinars | ||
Access to technical training event | ||
Technical newsletter | ||
Designated support engineer | ||
Priority access to Escalation Team | ||
Access to managed betas and early software releases | ||
Written account plan | ||
Deployment audit for best practices |