Technical Relationship Management (TRM)
Get a designated, highly trained single point of contact who is intimately familiar with your ANTHE infrastructure and will proactively manage your account to optimize your ANTHE deployment, as well as help troubleshoot and resolve complex issues quickly. Services include:
Proactive technical advice
Frequent formal and informal technical exchanges between you and your Technical Relationship Manager (TRM) ensure constant, open communication. You will be informed about hotfixes, known issues and upcoming releases that pertain to your specific environment.
Without the help of the ANTHE TRM, our project would have been much more difficult.
Lead ANTHE Administrator
SCL Health System
With the ANTHE TRM’s support, we could confidently manage, even anticipate, many incidents that could cripple our IT system.
Manager
CNAV Regional IT & Infrastructure Technical Centre
When our TRM doesn’t know the answer to a question…he proactively seeks out the right support resource. We don’t have to spend as much time navigating all that ourselves.
System Engineer
ING
When we have instant access to someone who’s already familiar with our technology roadmap, we can get right to the heart of the problem in far less time.
Product Manager
Rabobank Nederland
Detailed Features
| Support services
without a TRM |
Support services
with a TRM |
|
|---|---|---|
| Phone, Web and email support | ||
| Quarterly technical webinars | ||
| Access to technical training event | ||
| Technical newsletter | ||
| Designated support engineer | ||
| Priority access to Escalation Team | ||
| Access to managed betas and early software releases | ||
| Written account plan | ||
| Deployment audit for best practices |